This schedule forms part of the Terms and conditions and the Subscription agreement. Prices are in pounds sterling and exclude VAT, which is added at 20% for UK customers.
1. Plans
| Plan | Monthly price | Each extra person | People | Locations |
|---|---|---|---|---|
| Lite | £19.95 per account, including 1 person | Not available | 1 | 1 |
| Plus | £49 per account, including 1 person | £19.95 / month | Up to 10 | 1 |
| Pro | £69 per account, including 1 person | £16.95 / month | Up to 25 | Up to 5 |
| Enterprise | As agreed in writing | As agreed | Unlimited | Unlimited |
2. Paid on top, on every plan
| Credits | See section 3 |
| Phone number | £5 / month each |
| Call minutes | 5p / minute |
On Plus and Pro, each extra person is charged per month at the rate above, up to the plan's limit. Adding a person part-way through a billing period is charged pro rata for the days remaining, shown before you confirm. To add more people or locations than your plan allows, move up a plan. Plan changes part-way through a billing period are charged pro rata for the days remaining, shown at checkout before you confirm.
3. Credits
One agent message, by chat or voice turn, uses 1 credit. Each SMS uses 1 credit. Credits are not included in plan prices and are bought as packs.
| Plan | Top-up packs |
|---|---|
| Lite | 500 credits for £25 · 1,000 credits for £45 · 2,500 credits for £100 |
| Plus | 500 credits for £25 · 1,000 credits for £45 · 2,500 credits for £100 |
| Pro | 1,000 credits for £45 · 2,500 credits for £100 · 5,000 credits for £190 |
| Enterprise | 1,000 credits for £45 · 2,500 credits for £100 · 5,000 credits for £190 |
Top-up credits are valid for 12 months from purchase. Automatic top-up can be switched on in Settings → Billing & plans.