Log and track a facilities job

Tell your agent about the problem, for example "the lights are out in the stockroom". It asks for the details it needs, including photos, logs the job and keeps the status up to date in Facilities.

Non-trading alerts

If the fault means the store has to close, say so. Facilities and regional managers are alerted straight away, the contractor is phoned and told it's urgent, and everyone gets a status update every 60 minutes (admins can change this) until the job is done.